Overview
Description
Human Resource Management
Total Duration: 35 hours | 5 weeks | 7 hours per week
Group Size: 14 participants
Fee: €200 per person
Certificate: IBU Lifelong Learning Certificate
Week 1: Talent Acquisition and Recruitment in Hospitality
• Objective: Equip HR professionals with tools to recruit top talent, create effective job descriptions, and conduct interviews tailored to the needs of a five-star hotel.
• Content Outline:
1. Job Description Writing: Crafting clear, appealing, and specific job descriptions.
2. Talent Sourcing: Using platforms such as job boards, recruitment agencies, and social media.
3. Interview Techniques: Conducting behavioral and situational interviews to assess candidate fit.
4. Candidate Screening & Selection: Efficient filtering of applicants and conducting background checks.
5. Onboarding New Employees: Best practices for welcoming and integrating new staff into the hotel’s culture.
• Activities:
- Drafting job descriptions based on sample hotel positions.
- Role-playing interview scenarios.
- Group exercises on creating onboarding plans.
Week 2: Employee Training & Development for Hotel Staff
• Objective: Train HR professionals to design and implement effective staff training and development programs to enhance performance and retention.
• Content Outline:
1. Training Needs Assessment: Identifying skill gaps and creating targeted training programs.
2. Designing Training Programs: Creating tailored learning modules for different departments.
3. On-the-Job Training: Incorporating real-time coaching and mentorship.
4. Performance Evaluation: Conducting assessments and feedback sessions to measure improvement.
5. Retention Strategies: Implementing strategies to retain top talent and reduce staff turnover.
• Activities:
- Case studies on training needs analysis.
- Designing a mock departmental training module.
- Role-playing performance feedback sessions.
Week 3: Labor Law Compliance in Hospitality
• Objective: Provide a comprehensive understanding of labor laws, employee rights, and compliance procedures to ensure smooth HR operations in a hotel setting.
• Content Outline:
1. Understanding Labor Laws: Knowledge of national and local labor regulations.
2. Employee Rights & Contracts: Ensuring contracts meet legal standards and protect employees and the hotel.
3. Workplace Safety Regulations: Implementing safety standards in line with legal requirements.
4. Compliance Audits: Conducting audits to ensure compliance with labor laws.
5. Handling Legal Disputes: Steps for managing grievances and disputes.
• Activities:
- Analyzing case studies on labor law compliance.
- Group exercises on drafting a compliant employment contract.
- Simulated compliance audits.
Week 4: Payroll Management & HR Operations in Hospitality
• Objective: Train participants on efficient payroll management, tax compliance, and the use of HR systems to streamline operations.
• Content Outline:
1. Payroll Processing: Ensuring accurate payroll management, including deductions and tax compliance.
2. Compensation & Benefits Structures: Designing fair and competitive salary packages.
3. HR Systems: Using software like SAP or Oracle to manage payroll and employee data.
4. Tax Compliance: Understanding and applying payroll-related tax laws.
5. Employee Record Management: Maintaining accurate and up-to-date employee records.
• Activities:
- Simulating payroll processing using sample data.
- Designing a compensation structure for a hypothetical hotel.
- Practical exercises on HR software navigation.ß
Week 5: Employee Relations and Conflict Resolution
• Objective: Develop skills to foster a positive workplace culture, handle grievances, and resolve conflicts effectively.
• Content Outline:
1. Creating a Positive Work Environment: Strategies to foster good relationships between employees and management.
2. Conflict Resolution Techniques: Mediation and problem-solving skills to address employee issues.
3. Handling Employee Grievances: Best practices for dealing with complaints and ensuring fair outcomes.
4. Workplace Ethics & Culture: Promoting a healthy work culture based on respect and transparency.
5. Employee Satisfaction Surveys: Using surveys and feedback tools to gauge morale and address concerns.
• Activities:
• Role-playing conflict resolution scenarios.
• Designing an employee satisfaction survey.
• Group discussions on workplace ethics case studies.
